B2B SaaS customer stories
How b2b saas teams run vendor security review on Urengi — with the cycle times and headcount numbers they measured.
Customer stories
B2B SaaS
94% intake via Slack
The shared inbox is gone; requests live in Slack
Engineers file vendor requests with a /vendor-review command where they already work. No form, no email thread, no shared inbox.
Palewind Ops
B2B SaaS
41 → 2 days
Six weeks of email, or two days: how Fold Systems rebuilt vendor review around evidence
Fold Systems ran 240 vendor reviews a year out of a shared inbox, with three people. Six months after moving intake, evidence and scoring into Urengi, the median review closes in two days — with the same three people.
Fold Systems